We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your jewelry, please review our refund and return policy below.

Returns

To be eligible for a return, the jewelry must be returned to our studio at the following address:

Mazal Arieh 16, Tel Aviv-Yafo

• Return Period: The jewelry must be returned within 14 days from the date of purchase.
• Condition: The item must be in its original condition, including all packaging and any accompanying materials.
• Buyer is responsible for return shipping costs.

Refunds

Refunds will be issued once the returned item is received and inspected. The following conditions apply:

1. Full Refunds:To receive a full refund, the jewelry must be in its original condition—unused and undamaged.
2. Shipping Charges: Shipping costs are non-refundable.

Non-Refundable Items

Certain items may not be eligible for a refund, including but not limited to:

• Custom or personalized jewelry.
• Items that are damaged beyond repair or use.

Return Process

To initiate a return, please contact us at info@kwintner.com with your order details. Once your return is approved, send the jewelry to our studio at the address above. Please ensure the item is securely packaged to prevent damage during transit.