Privacy Policy

Overview

Kwintner Fine Jewelry ("Kwintner", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us in any way.

This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you make a purchase, register on the website, express an interest in obtaining information about us or our products, or otherwise contact us.

Identity Information

Your first name, last name, and title.

Contact Information

Your billing address, delivery address, email address, and telephone number.

Financial Information

Payment card details. We do not store your financial information directly. All transactions are processed through secure third-party payment gateways (Shopify Payments, PayPal) who specialise in the secure online capture and processing of credit and debit card transactions.

Technical Information

Your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Bespoke & Custom Order Information

Details you provide through our bespoke questionnaire, including style preferences, ring sizes, gemstone preferences, budget range, and any personal messages or design inspirations you share with us.

Marketing Preferences

Your preferences in receiving marketing communications from us and your communication preferences.

How We Collect Your Information

We use different methods to collect information from and about you, including:

Direct Interactions

You may provide us with your identity, contact, and financial information by filling in forms, placing an order, creating an account, subscribing to our newsletter, completing our bespoke questionnaire, or corresponding with us by post, phone, email, or through our website.

Automated Technologies

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

Third Parties

We may receive personal data about you from various third parties, including analytics providers (such as Google), advertising networks, and payment and fulfilment services (such as Shopify).

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

01

To process and fulfil orders you have placed with us, including managing payments, delivery, and returns.

02

To manage your account and provide you with customer support.

03

To communicate with you regarding your bespoke or custom-made jewelry commissions.

04

To send you information about our collections, events, and news that we believe may interest you, where you have opted in to receive such communications.

05

To improve our website, products, and services based on your feedback and browsing patterns.

06

To administer and protect our business and this website, including troubleshooting, data analysis, and system testing.

07

To comply with legal obligations and protect against fraudulent transactions.

Data Sharing

We will never sell or rent your personal information to third parties, nor will we share your information with third parties for their own marketing purposes.

We may share your information with the following categories of service providers who assist us in operating our business:

Payment Processors

Secure transaction handling

Shipping Partners

Order fulfilment and delivery

Email Service

Newsletter and order communications

Analytics

Website performance and insights

Hosting

Secure website infrastructure

Customer Service

Support ticket management

Cookies

Our website uses cookies to distinguish you from other users, to keep track of your shopping cart, and to improve your overall experience. A cookie is a small file placed on your device that helps us provide you with a good experience when you browse our website.

Cookie Type

Purpose

Duration

Essential

Shopping cart, session management, security

Session

Functional

Remember preferences and settings

1 year

Analytics

Understand browsing patterns and improve site

2 years

Marketing

Deliver relevant advertisements

90 days

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

Your Rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of any incomplete or inaccurate personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no good reason for us continuing to process it.
Right to Restriction
Request restriction of processing of your personal data in certain circumstances.
Right to Portability
Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
Right to Objection
Object to processing of your personal data where we are relying on a legitimate interest.
Right to Withdraw Consent
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at privacy@kwintner.com.

International Transfers

As we ship internationally and use service providers located in various countries, your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

We ensure that appropriate safeguards are in place to protect your personal data when it is transferred internationally. Where we use providers based outside of the European Economic Area, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. These include encryption, secure servers, and regular security assessments.

However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Policy Updates

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

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