FAQs
Ordering
Is the credit card information I submit secure?
All of our online ordering processes use Secure Socket Layer (SSL) encryption, which protects your information.
How long does it take for a custom-designed jewelry order?
We commit to completing your order within 3 weeks. Typically, the process may take less time, and we can adjust timelines based on special events or other reasons.
Can I modify or cancel my order?
We want you to receive your order ASAP. In turn, we process orders as quickly as possible. For this reason, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please get in touch with us, and we will make every attempt to honor your request. Order cancellation is not guaranteed.
What methods of payment do you accept?
We accept MasterCard, American Express, Visa, Discover, PayPal, and Diners Club.
Jewelry
Can adjustments and changes be made to existing designs?
Certainly! We can make size adjustments, change finishes, choose gold color, select stone type and size, and more, based on your preferences. We encourage personalized design, so feel free to reach out to discuss how we can best accommodate your specific taste. Alternatively, you can schedule a meeting with us, and we'll be happy to fulfill the design of your dreams.
Can jewelry be engraved?
Certainly, please consult with us in advance regarding the text or design you'd like to engrave so that we can approve it and provide an estimate of the engraving cost.
Can I use an old piece of jewelry to create a new design?
Certainly, feel free to come for a design consultation in our studio with the existing piece, and we'll examine it closely to ensure we can achieve the desired design.
What materials are your jewelry made of?
Most of our jewelry is made of 14K gold, and we also have a variety of 925 sterling silver and gold-plated silver jewelry. In our gold jewelry, we use mainly white diamonds and high-quality colored gemstones such as rubies, sapphires in various colors, and pieces of authentic meteorites from "Campo del Cielo."
Is there a price difference between different gold colors?
There is no price difference between 14K yellow, white, or rose gold. The differences lie in the alloy composition that affects its color. The price of gold is determined by its karat and weight. The higher the karat, the higher the cost of gold.
Do the diamonds come with certificates?
We offer a signed certificate for each piece of jewelry we create in our studio. Generally, only white diamonds above 30 points can receive an official GIA certificate.
Do you use laboratory-grown diamonds?
Yes, upon special request. If you are interested in setting a lab-grown diamond, please contact us to place an order.
Do you use genuine meteorites?
Yes, the meteorites we use are original pieces that fell over 5000 years ago at Argentina's famous "Campo del Cielo" site. Each piece is unique and different from the others. We have found a special technique to embed this unique material directly onto the surface of gold or silver.
Are there special care instructions for jewelry with meteorites?
Avoid exposing meteorite jewelry to moisture and salts to prevent damage. It is recommended not to wear them in the sea; wash them with clean water and dry them thoroughly.
How should I care for and clean the jewelry?
To maintain the cleanliness of gold, silver, and especially gemstone-set jewelry, it is recommended to brush them occasionally with an old toothbrush and warm, soapy water that helps remove oils. Dry with a clean cloth. If you have gold-plated jewelry to prevent tarnishing, it is recommended not to shower with it, as gold plating can wear off over time. If it does wear off, you can return for a re-plating without additional cost. General tips for jewelry care: Remove jewelry during bathing, physical activities, or household tasks. Avoid exposing jewelry to harsh chemicals, perfumes, and cosmetic products. Store jewelry in a clean and dry place, preferably in separate compartments, to prevent scratching or tangling with other pieces.
Shipping
Domestic Shipping
Orders are processed Sunday-Friday, excluding major holidays. Shipping time is applied after the order has been processed.
We partner with Miller Deliveries, a trusted and reliable shipping company, for all our domestic shipping needs. The cost for domestic shipping orders is a flat rate of 40 ILS per shipment. You can expect your package to arrive within 3-5 business days from the date of shipment.
International Shipping
Orders are processed Sunday-Friday, excluding major holidays. Shipping time is applied after the order has been processed.
We ship Worldwide! All orders shipped outside of Israel are shipped via FedEx Express. The cost for international shipping orders is a flat rate of 35 USD per shipment. You can expect your package to arrive within 2-5 business days from the date of shipment.
Will I be a charged duty/tax fees if I am shipping outside of the Israel?
Customers in the USA will not have to pay any customs fees. Customs fees may apply to your orders for customers outside the United States. Your country's customs regulations determine these fees and are separate from the product and shipping costs. We recommend familiarizing yourself with your country's customs policies to understand the potential charges that may be imposed. As much as we strive to provide an exceptional shopping experience, customs fees are beyond our control and are the customer's responsibility.
General
Do you have a physical store?
Yes, our studio is located in Mazal Arie 16, Old Jaffa, Tel Aviv. You can explore the variety of jewelry in our collections, try them on, and purchase directly from the display. We also offer appointments for personalized design consultations.
Are you open on Fridays?
We are open from Sunday to Thursday, 11:30 AM to 6 PM. Occasionally, we may open specifically for personal appointments on Fridays. Please contact us to stay updated.
Is it necessary to schedule an appointment in advance?
Yes, appointments need to be scheduled in advance to ensure that we can give you our full attention and choose the most suitable design for you.