Manufacturing Defects
Structural flaws in the metal, including porosity, cracks, or imperfections that compromise the integrity of the piece.
Client Services
Warranty & Guarantee
Every Kwintner piece is handcrafted with meticulous attention to detail and built to endure. Our warranty reflects the confidence we have in our craftsmanship and our commitment to you as a collector.
Our Promise
Lifetime Craftsmanship Guarantee
Kwintner offers a 2-year craftsmanship guarantee on all pieces purchased directly from our studio, website, or authorised stockists. This guarantee covers defects in materials and workmanship for two years from the date of purchase, reflecting our commitment to quality and lasting wear.
Each piece is accompanied by a Certificate of Authenticity detailing the materials, gemstones, and craftsmanship involved. Diamonds of 0.30ct and above include independent GIA certification, while sapphires come with GWLAB certification. This certificate serves as your proof of purchase and warranty registration. Please retain it for your records.
Coverage Details
What's Covered & What's Not
What's Covered
Defective Clasps & Closures
Clasps, hinges, or locking mechanisms that fail to function properly due to a manufacturing fault.
Loose or Misaligned Stones
Gemstones that become loose or shift from their setting due to a defect in the original stone-setting work.
Soldering & Joint Failures
Solder joints or connections that separate under normal wearing conditions, indicating a defect in assembly.
Hallmark & Finish Defects
Issues with the original finish, plating, or hallmarking that are attributable to the manufacturing process.
What's Not Covered
Normal Wear & Tear
Scratches, surface marks, and gradual thinning of metal that occur naturally over time with regular use.
Accidental Damage
Dents, bends, broken chains, or stone loss resulting from impact, dropping, or external force.
Chemical Exposure
Discolouration, tarnishing, or surface damage caused by contact with perfumes, lotions, chlorine, cleaning agents, or saltwater.
Improper Storage
Damage resulting from storing pieces without proper separation, leading to scratching between items or tangling of chains.
Third-Party Modifications
Any alteration, repair, or resizing performed by a jeweller other than Kwintner will void the warranty for the affected area.
Loss or Theft
Lost or stolen pieces are not covered. We recommend insuring your Kwintner pieces through your personal insurance provider.
Included With Every Piece
Complimentary Services
Professional Cleaning
Bring your Kwintner pieces to our Old Jaffa studio for a complimentary ultrasonic cleaning and polishing service. We recommend a professional clean once or twice a year to maintain brilliance.
Annual Inspection
Our artisans will inspect your piece for loose stones, worn prongs, and structural integrity, complimentary for the lifetime of the piece. Early detection prevents costly repairs.
Insurance Valuation
We provide complimentary insurance valuations within the first year of purchase. Updated valuations are available thereafter for a nominal fee. We recommend insuring all fine jewelry.
Process
How to Make a Warranty Claim
We aim to make the warranty process as seamless as the experience of wearing your piece. Our concierge team will guide you through every step.
Contact Our Team
Reach out to our team at info@kwintner.com or call +972 3 656 9533. Describe the issue and, if possible, include photographs of the affected area.
Assessment & Shipping
Shipping to us for assessment or warranty work is the customer's responsibility. Alternatively, you may bring your piece directly to our Old Jaffa studio for an in-person evaluation.
Artisan Evaluation
Our master artisans will carefully examine your piece and determine whether the issue falls within warranty coverage. We will contact you with our findings within 5 business days.
Repair or Replacement
If the issue is covered, we will repair or replace the piece at no charge. If it falls outside warranty, we will provide a transparent quote for the repair before proceeding.
Common Questions
Frequently Asked
How long does the warranty last?
We offer a 2-year craftsmanship guarantee from the date of purchase. It covers any defects in materials and workmanship for the original owner on pieces bought directly through our studio, website, or authorized stockists.
Do I need to register my piece for warranty?
No separate registration is required. Your Certificate of Authenticity, which accompanies every piece, serves as your warranty documentation. Please retain it along with your proof of purchase for any future claims.
Does resizing void the warranty?
Resizing performed by Kwintner does not void the warranty. However, any resizing or modification carried out by a third-party jeweller will void the warranty for the affected area. We offer one complimentary resizing within the first 12 months of purchase.
What if my piece needs repair after the warranty period?
We are always happy to care for your Kwintner pieces, regardless of warranty status. Out-of-warranty repairs are available for a service fee, which will be quoted and approved by you before any work begins. Our artisans use the same materials and techniques as the original creation.
Can I get my piece cleaned and inspected for free?
Yes. Professional cleaning and annual inspections are complimentary for the lifetime of your piece. Simply visit our Old Jaffa studio or contact us to arrange a service appointment.
Is the warranty transferable?
The Kwintner Lifetime Craftsmanship Guarantee is extended to the original purchaser only and is non-transferable. If you have received a Kwintner piece as a gift, the warranty applies from the original date of purchase, and the gift-giver's proof of purchase will be required for any claims.
How long do warranty repairs take?
Most warranty repairs are completed within 2 to 4 weeks, depending on the nature of the work required. Complex repairs or pieces requiring replacement stones may take longer. Our concierge team will provide an estimated timeline when your claim is assessed.
Need to Make a Claim?
Our team is here to assist with any warranty questions or service requests. We are committed to ensuring your Kwintner piece remains as beautiful as the day it was crafted.