Signature Packaging
Each piece arrives in a presentation box, wrapped in tissue and sealed with our atelier stamp. The outer shipping box is intentionally discreet, unmarked, and unbranded for security.
Client Services
Shipping & Returns
Every Kwintner piece is prepared with the same care and attention that goes into its creation. From our atelier in Old Jaffa to your door, we ensure a seamless and secure delivery experience.
Worldwide Shipping
We offer complimentary insured shipping on all orders, worldwide. Every shipment is fully insured for its declared value and requires a signature upon delivery.
DestinationCarrierEstimated DeliveryCost
IsraelInsured Courier1 - 3 business daysFree
EuropeFedEx Connect Plus3 - 5 business daysFree
United StatesFedEx Priority3 - 5 business daysFree
United KingdomFedEx Connect Plus3 – 5 business daysFree
Rest of WorldFedEx Priority5 – 10 business daysFree
Delivery times are estimates from the date of dispatch and may vary due to customs processing. Bespoke commissions require additional production time before shipping.
The Kwintner Promise
Packaging & Insurance
Fully Insured
Every shipment is insured for its full declared value from the moment it leaves our studio until it reaches your hands. A signature is required upon delivery to ensure secure receipt.
Certificate of Authenticity
All Kwintner pieces are accompanied by a certificate of authenticity detailing the materials, gemstones, and craftsmanship. For certain sizes, diamond pieces include an independent GIA or IGI certification.
Returns & Exchanges
We want you to be completely delighted with your Kwintner piece. If for any reason you are not, we offer a straightforward return and exchange process.
14-Day Return Window
You may return or exchange any ready-to-wear Kwintner piece within 14 days of receiving your order. The return period begins on the date of delivery as confirmed by the carrier's tracking record.
Conditions for Return
- The piece must be unworn, unaltered, and in its original condition.
- All original packaging, presentation box, and documentation must be included.
- A proof of purchase (order confirmation email or receipt) is required.
- Items must be returned using our prepaid insured shipping label.
Non-Returnable Items
Bespoke commissions, engraved pieces, and items that have been resized or otherwise altered after purchase cannot be returned or exchanged. These pieces are crafted uniquely for you.
Refund Process
Once we receive and inspect your return at our atelier, your refund will be processed to the original payment method within 5 – 7 business days. You will receive an email confirmation once the refund has been issued.
Common Questions
Frequently Asked
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your shipment in real time.
Do you ship to P.O. boxes?
Due to the high value of our pieces and the requirement for a signature upon delivery, we are unable to ship to P.O. boxes.
Are there any customs duties or import taxes?
For shipments outside of Israel, customs duties and import taxes may apply depending on your country's regulations.
What if my piece arrives damaged?
Please contact us within 48 hours of delivery with photographs of the damage. We will arrange an immediate replacement or full refund.
Can I exchange a piece for a different size?
Yes. Ready-to-wear rings and bracelets may be exchanged for a different size within the 14-day return window, subject to availability
What if I received the wrong item?
Contact us immediately. We will arrange a prepaid return and dispatch the correct piece as a priority.
Can I return a gift?
Yes. Gift recipients may return or exchange a piece within 14 days of the delivery date.
Still Have Questions?
Our team is here to help with any questions about your order, delivery, or returns. We typically respond within 24 hours.